FAQ

FAQ 

1️⃣ Do you ship worldwide?

Yes! We offer worldwide shipping to over 100+ countries.
Once your order is shipped, you’ll receive a tracking number via email.

2️⃣ How long does shipping take?

Delivery times vary depending on your location:

  • South America: 7–15 business days

  • North America: 10–20 business days

  • Europe: 10–20 business days

  • Rest of the world: 10–25 business days

Processing time: 24–48 hours

3️⃣ Do you offer free shipping?

Yes, we offer Free Worldwide Shipping on qualifying orders and during special promotions.

4️⃣ Can I track my order?

Absolutely! Every order includes a tracking number.
If you don’t receive it, contact us:
📧 support@atelia-shop.com

5️⃣ What is your return policy?

You can request a return or exchange within 30 days after delivery, as long as the item is unused and in original condition.

6️⃣ Do your products have warranty?

Yes!

  • 12-Month Warranty against manufacturing defects

  • Lifetime Color Warranty on premium plated pieces

7️⃣ Are your pieces hypoallergenic?

Yes, our jewelry is nickel-free and hypoallergenic, making it safe for most skin types.

8️⃣ What if my order arrives damaged or incorrect?

Don’t worry — just contact us and we will solve it quickly 💛
📧 support@atelia-shop.com
📱 WhatsApp: +1 555 987 4421

9️⃣ How can I contact Atelia?

📧 Email: contact@atelia-shop.com
📱 WhatsApp: +1 555 987 4421